Player Safeguards

Excessive gambling can cause harm to you and your family. If you or someone you know has a gambling problem, there are assistance schemes and counselling helplines available.

Warning Signs of Problem Gambling

Problem caused by excessive gambling are not just financial. It may have negative impact on work, relationships and health. A problem gambler may behave in the following manner:

  • Constantly thinking or talking about gambling
  • Spending more time / money on gambling than they can afford
  • Finding it difficult to control, stop, or cut down on gambling; and feeling irritable when trying to do so
  • Feeling a sense of emptiness or loss when not gambling
  • Gambling more in order to win back losses or get out of financial trouble
  • Borrowing money, selling things, committing (or has considered committing) criminal acts in order to get money for gambling
  • Having increased debt, unpaid bills, or other financial troubles because of gambling
  • Gambling to the last dollar

A simple self-test is available at the National Council on Problem Gambling website https://www.ncpg.org.sg to assess your gambling behavior risks.

Help Resources

If you or someone you know, needs a listening ear or requires information and assistance on gambling problems, you may call:

National Council On Problem Gambling (NCPG)
National Problem Gambling Helpline: 1800-6-668-668
Or visit their website: https://www.ncpg.org.sg

ncpg.org.sg

      CREDIT COUNSELLING SINGAPORE
      Assistance on debt problems
      Contact: 6225 5227 | http://www.ccs.org.sg

Other Help Options

If you have trouble controlling spending or have impulsive tendencies, try limiting the amount of money you carry. You may consider enrolling in our Pre-Commitment Programme or apply for Casino Exclusions or Visit Limits.

Pre-Commitment Programme

Resorts World™ Sentosa provides the option for patrons to make a voluntary pre-commitment on how much they want to gamble to encourage patrons to plan their gambling expenditure and play responsibly.

  • Patrons can approach any of our casino staff and complete a Pre-Commitment Programme Application Form to pre-set the gambling limit amount. Enrollment is free of charge.
  • Once enrolled into the programme, the patron is allowed to bring only the pre-set amount to the gaming floor.
  • The pre-committed amount may be increased or decreased by submitting the request to our casino staff.
  • Any increase to the pre-commitment limit will only take effect 24 hours after submission of the signed request form to our casino staff.
  • The patron may apply to withdraw from the Pre-Commitment Programme. Any request to withdraw from the programme will take effect 24 hours after submission of the signed request form to our casino staff.

Casino Exclusion and Visit Limit

There are 3 types of Casino Exclusion and Visit Limit:

 

1. Self-Exclusion/Voluntary Visit Limit

You may exclude yourself from the casinos in Singapore or limit the number of visits per month.

Singapore Citizens / Permanent Residents may apply for the Self-Exclusion and Voluntary Visit Limit by: 

  • applying online using SingPass
  • applying in person at

    National Council on Problem Gambling
    510 Thomson Road, #05-01,
    SLF Building, Singapore 298135 
  • sending the completed application form by hand or post to NCPG
Foreigners may apply for the Self-Exclusion by: 
  • applying in person at NCPG office or Migrant Worker's Centre
  • sending the completed Self-Exclusion Application Form by hand or post to NCPG

Hardcopy of the Self-Exclusion/Voluntary Visit Limit application form is available at all membership counters.

The minimum period to stay on Self-Exclusion/Voluntary Visit Limit is one year. The Self-Exclusion/Visit Limit is in force indefinitely until it is revoked.

 

2. Family Exclusion/Visit Limit

If your family member gambled with disregard to your family needs and welfare and he is unwilling to address his gambling issues, you may consider applying for Family Exclusion or Visit Limit.

Call the National Problem Gambling helpline: 1800-6-668-668 to apply.

 

3. Third-Party Exclusion/Visit Limit

Third-Party Exclusion automatically excludes the following individuals from the casinos: 

  • undischarged bankrupts
  • those receiving financial aid from Government
  • those who have more than 6 months of HDB rental arrears

A Third-Party Visit Limit will be imposed on individuals who are frequent local casino patrons and deemed to be financially vulnerable or have poor credit records. In more severe cases, a Third-Party Exclusion may be imposed.

There is no need to apply for a Third-Party Exclusion or Visit Limit.

Call the National Problem Gambling Helpline 1800-6-668-668 or refer to the NCPG brochures for more information.

Click on the services below for direct access to NCPG links: