Frequently Asked Questions (FAQ)

Genting Rewards Membership is open to individual persons aged 21 years old and above.

You can apply in person at any of our Membership Counters within the casino at Resorts World™ Sentosa.

Please present your original passport or employment pass (for foreigners only), National Registration Identity Card (NRIC), or SAF11B at the Membership Counter to apply.

No, Membership is free. New member will be issued a Genting Rewards Classic Membership Card.

No, each Membership Card is exclusive to the individual person.

If you are an existing Genting Rewards Member of any property within the Genting Group Genting properties, you may be eligible for a corresponding Membership Tier at Resorts World™ Sentosa. Please visit any of our Membership Counters with your existing card for more information.

Our Membership Counters are located inside and outside the casino. Please bring along your identification document(s) for verification purposes.

Entry levy is applicable to all Singaporeans and Permanent Residents. There are options of a day levy of S$150 for 24 hours or an annual levy of S$3,000 for a year. Only persons who are 21 years old and above are allowed to enter the casino.

You are required to personally present your Genting Rewards Membership Card to enjoy your membership benefits and privileges.

There is no membership expiry once you have joined our Genting Rewards programme. Your Membership Tier status is automatically reviewed based on the Genting Points you earn within a 12-month period.

You can replace your Membership Card at any Membership Counter. A replacement fee will apply.

Replacement Fee

1st Replacement: 2 Genting Dollars

Every Subsequent Replacement: 4 Genting Dollars

Click here to login and update your personal particulars.

Alternatively, you may use the following platforms to update your personal particulars:

• Resorts World™ Sentosa Genting Rewards Membership Counter / Self-service kiosk.
• Contact Us

Please visit our any Membership Counters to reset your PIN.

Click here to login and check your GP and GD balance.

Alternatively, you may check your GP and GD balance by approaching any of our Membership Counters, Members Lounge and Membership Self-service Kiosks.

Please note that as your personal information and privacy is important to us., Resorts World™ Sentosa is not able to disclose any of your details/3rd party information through email replies due to data protection.

If you are entering or leaving Singapore with Physical Currency or Bearer Negotiable Instruments (CBNI)* with a total value exceeding S$20,000 (or its equivalent in a foreign currency), you must fill in the Physical Currency and Bearer Negotiable Instruments Report (Traveller), or NP727, form. The forms are available at all checkpoints and police establishment or can be downloaded from the Singapore Police Force website and select "Cross Border Cash Movement Reporting" in the dropdown list. Submit your completed form at the Customs Red Channel on arrival in Singapore, and at the immigration counters on departure from Singapore.

For more information, please visit the Commercial Affairs Department (CAD) website.

 

* 'Physical currency' refers to coins and printed money. Examples of bearer negotiable instruments include a bill of exchange, cheque, promissory note, bearer bond, money order and postal order.

GD are a virtual currency for you to spend at all participating merchants resort-wide when you earn GP.

You can utilise your GD to redeem Stay, Play, Shop and Dine privileges within the integrated resort. For redemption, 1 GD = S$1*(unless otherwise stated).

Click here for the list of participating outlets accepting Genting Dollars.

20% administration fee applies to Resorts World™ Sentosa 3rd Party Participating Outlets.

GD cannot be used to purchase casino entry levy.

Controlled items like cigarettes and other tobacco products are also not permitted for GD redemption. Members may choose to pay by cash or credit card.

No, benefits of Genting Rewards Membership is non-transferable. Member must be present upon redemption. Redemption of GD on behalf of member is not allowed.

No, GD are not exchangeable for cash.

There is no limit to the amount of GD you can redeem from your membership account.

No, cash cannot be used to make up for the shortage of GD redemption.

Any Base GD earned is valid for 24 months from the date earned.
Any Rebates GD awarded is valid for 3 months from the date of awarding.

The GD accumulated may be capped. GD accumulation will cease once the cap is reached. Resorts World™ Sentosa may revise the applicable GD cap at its sole discretion.

No, GD earned in Singapore can only be used at Resorts World™ Sentosa.

No, products and services redeemed with GD cannot be refunded. Please check the product at the participating outlets prior to making any GD redemption.

Members may be entitled to be awarded rebates GDs based on the number of GPs earned in the previous month. In the event that a Member is entitled to at least 5 rebates GDs, such rebates GDs shall be awarded and shall be valid for up to 3 months from the date of award. In the event that a Member is entitled to less than 5 rebates GDs, such Member will not be awarded any rebates GDs.

Available to Gold Club Members and above, simply attain primary criteria of your membership tier and receive 20% Retention Bonus. With that, you only need to accumulate another 80% Genting Points to secure your membership status for the following year.

Genting Rewards Members enjoy exceptional privileges at selected participating outlets at Resorts World™ Sentosa, including hotels, celebrity chef restaurants and world class entertainment and attractions.

Members can also enjoy parking privileges, exclusive discounts, birthday rewards, priority lane access and invitations to exclusive events, entertainment, private functions and more.

Click here to view details on Member Benefits

Click here to log into your Genting Rewards Portal account for reservations.

Alternatively, you may contact us and provide your membership details and information of your intended stay (choice of hotel, room type, check-in & check-out dates).

You may find out the latest member's related information by logging in to your Genting Rewards Portal account. For RWS resort-wide promotions, please visit the official RWS website.