Our Responsible Gambling (RG) Programme

Our team of specially-trained Responsible Gambling (RG) Ambassadors provides assistance and information on responsible gambling.

Our Policy

Resorts World™ Sentosa aims to provide patrons with an enjoyable gaming experience by encouraging responsible gambling and is committed to the prevention of problem and underage gambling in our premises.

We are committed to ensure regulatory compliance with all applicable laws and regulations and to collaborate with the government, responsible gambling bodies and the community to minimize any negative social impacts due to gambling in the casino.

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RG Check Accreditation

In Nov 2015, Resorts World™ Sentosa casino became the first casino in Asia Pacific to receive RG Check accreditation from the Responsible Gambling Council (RGC), one of the most comprehensive and rigorous responsible gambling accreditation programmes in the world. This independent assessment is a seal of approval for Genting Singapore’s commitment to Resorts World™ Sentosa casino’s player safety net.

RG Check is based on assessment standards developed through an extensive process of research, analysis, and review of international practices in responsible gambling programmes. It promotes a high standard of customer protection with the adoption of meaningful responsible gambling initiatives.

 

Responsible Gambling Committee

The Committee comprises representatives from our senior management team. They take the lead in setting strategic direction and drive implementation for our responsible gambling initiatives. The Committee also reviews the effectiveness of our measures implemented.

Responsible Gambling Independent Advisory Panel

Our Independent Advisory Panel comprises experts in the areas of prevention of problem gambling and addiction. They share their insights and knowledge of emerging social concerns and economic issues associated with problem gambling which helps us strategise our responsible gambling initiatives.

Responsible Gambling Badge

Responsible Gambling (RG) Ambassador

We have a team of specially trained and friendly RG Ambassadors that are identified by their badge. Patrons can speak to them for advice and assistance on responsible gambling matters. Discussions are held in confidence and discreetly in our private lounges.

Responsible Gambling Facilities

Self-Service Kiosks

Singapore Citizens and Permanent Residents may apply and check status for Casino Self-Exclusion or Voluntary Visit Limit via our self-service kiosks at Members Lounge using SingPass. Alternatively, you may approach our RG Ambassadors for assistance.

 

Private Lounges

You can speak with our RG Ambassadors in the privacy of our 24-hour private lounges or pick up brochures on responsible gambling. The lounges are equipped with facilities for patrons to take an online assessment on their risk of problem gambling.

 

Responsible Gambling (RG) Ambassador

Speak to our specially trained RG Ambassadors in the casino for advice and assistance on responsible gambling matters. Discussions are held in confidence and discreetly in our private lounges.