Excessive gambling can cause harm to you and your family. If you or someone you know has a gambling problem, there are assistance schemes and counselling helplines available.
Problem caused by excessive gambling are not just financial. It may have negative impact on work, relationships and health. A problem gambler may behave in the following manner:
A simple self-test is available at the National Council on Problem Gambling website https://www.ncpg.org.sg to assess your gambling behavior risks.
If you or someone you know, needs a listening ear or requires information and assistance on gambling problems, you may call:
National Council On Problem Gambling (NCPG)
For Enquiries and Appointments:
Call 6354 8154 or Email: firstname.lastname@example.org
Credit Counselling Singapore
Assistance on debt problems
Contact: 6225 5227 | http://www.ccs.org.sg
If you wish to apply to be excluded from RWS casino, you may choose from 1, 2, 3 years or permanent exclusion duration.
At the end of the period, an application to revoke your Self-Exclusion may be required. Patrons must serve a minimum of 12 months to revoke a Self-Exclusion.
Please enquire with our RG Ambassadors or Casino Security to find out more.
Casino Self-Exclusion is a voluntary application to exclude oneself from the casinos in Singapore.
Voluntary Visit Limit is a voluntary application to limit the number of monthly visits one makes to the casinos in Singapore.
There are 3 types of Casino Exclusion and Visit Limit:
1. Self-Exclusion/Voluntary Visit Limit
Patrons with SingPass may apply through one of the following methods:
Patrons without SingPass may apply through one of the following methods:
The minimum period to stay on Self-Exclusion/Voluntary Visit Limit is one year. The Self-Exclusion/Voluntary Visit Limit is in force indefinitely until it is revoked.
2. Family Exclusion/Visit Limit
This is a safeguard to allow family members to exclude a gambler in the family from the casinos or to limit the number of times a gambler can visit the casinos in a month. One visit is defined as a duration up to 24 hours in the casino.
The Exclusion Order will also exclude the gambler from opening or maintaining a Singapore Pools online betting account and prevents him/her from entering a jackpot machine room in Singapore.
Immediate family members can apply for either safeguard. They are defined as spouses, children (including adoptive/step), parents (including adoptive/step) and siblings (including adoptive/step/half-siblings).
3. Third-Party Visit Limit
The Third Party Visit Limit (TPVL) is a social safeguard introduced by the NCPG to protect financially vulnerable individuals who visit the casinos.
If you are a Singapore Citizen or Permanent Resident who visits the local casinos, you may receive a letter from NCPG to conduct an assessment of your financial situation. Individuals found to be financially vulnerable or have poor credit records will be issued a Third Party Visit Limit. A Third Party Exclusion Order may be imposed in more severe cases.
Call the National Problem Gambling Helpline 1800-6-668-668 or refer to the NCPG brochures for more information.